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The most common mistakes in customer print files

Print shops see the same mistakes every day: no bleed, a 72 DPI photo from the internet, text right at the edge, the wrong size. Each one means an e-mail to the customer and a delayed order. Most can be prevented before the customer places the order.

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Most common
No bleed or wrong size
Quality
Photo too small for the format
Cutting
Text in the cutting zone
Colours and fonts
RGB, fonts not embedded

The list

  1. Wrong size. An A4 file for A5 print or proportions different from the product.
  2. No bleed. The background ends exactly at the edge.
  3. Text at the edge. Text 1 mm from the cut line may be cut off.
  4. Too low resolution. A logo copied from a website, a photo from a messenger app.
  5. Missing fonts. A PDF without embedded fonts prints with a substitute font.
  6. RGB colours. Bright colours fade after conversion.
  7. White background for fabric printing. A white rectangle around the artwork.

Prevent instead of fixing

The most effective way is to move file preparation to where the customer orders. A designer on the product page opens at the product size, adds bleed, shows the cut line and margin, and flags a low-resolution photo with a warning or blocks saving. If something still needs changing, a correction request sends the customer a link to their design. More: print shop software.

Frequently asked questions

Should a print shop fix customer files?

Many print shops make small fixes, e.g. adding bleed, for a fee. Changes to content and photo quality should be approved by the customer, who is responsible for the design.

How do I prove the customer approved the design?

Best with a recorded approval and date. The kreatorproduktow.pl designer stores the approval date, terms version and IP address with each design.

What do I do with a 72 DPI file?

Check the pixel count. If at print size it gives less than about 150 DPI, ask the customer for a larger file or warn them about the quality.

See also

Try the designer on your own products

30 days free, no card and no automatic payments. Standard costs 58 EUR net per month, Premium 80 EUR. One shop and one order system are included.

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